Custom Order Cancellation Policy
CUSTOM ORDER CANCELLATION POLICY
Last updated: August 2026
PUREYEMAN Performance offers made-to-order Custom Steering Wheels that may include customer-selected materials, colors, stitching, carbon finishes, center stripes, electronic features, paddle-related options, and other vehicle-specific configurations.
Because custom products are produced specifically for an individual order, cancellation and modification rules differ from Ready-to-Ship products.
1. BEFORE PRODUCTION BEGINS
If you wish to cancel or modify a Custom Steering Wheel order, please contact PUREYEMAN Performance as soon as possible.
If production has not yet started and no non-refundable materials or components have been committed to the order, we may be able to approve a cancellation or modification.
Approved cancellations made before production begins may be eligible for a refund, less any non-refundable transaction fees, payment processing fees, or other costs already incurred where permitted by applicable law.
2. ORDER CONFIRMATION
Some Custom Steering Wheel orders may require confirmation of vehicle information, fitment, materials, colors, features, or original steering wheel photos before production.
Once the customer has confirmed the configuration, or once PUREYEMAN begins production based on the information provided with the order, the order may be considered to have entered production.
Customers are responsible for reviewing and confirming all customization details carefully before production begins.
3. AFTER PRODUCTION HAS BEGUN
Once production has started, Custom Steering Wheel orders generally cannot be cancelled for a full refund.
This is because labor, materials, components, machining, finishing, upholstery, wiring, or other production resources may already have been allocated specifically to the order.
If a cancellation request is received after production has begun, PUREYEMAN may, at its discretion and where permitted by applicable law:
• Decline the cancellation request
• Approve a partial refund
• Deduct the value of materials, labor, components, payment fees, or other costs already committed to the order
• Offer an order modification instead of cancellation when practical
The amount, if any, eligible for refund will depend on the production stage and costs already incurred.
4. COMPLETED CUSTOM ORDERS
Once a Custom Steering Wheel has been completed or is ready for shipment, cancellation is generally not available.
Completed custom products are made according to the customer’s confirmed configuration and may not be suitable for resale to another customer.
5. CHANGES TO CUSTOMIZATION
Requests to change materials, colors, stitching, center stripe, carbon finish, features, or other specifications must be submitted as early as possible.
Changes requested before production begins may be accepted where practical.
Changes requested after production has begun may:
• Be unavailable
• Require additional charges
• Extend production time
• Require replacement of materials or components already completed
PUREYEMAN will confirm any additional cost before proceeding with a paid change.
6. VEHICLE INFORMATION AND FITMENT
Customers are responsible for providing accurate vehicle information when requested, including:
• Vehicle make
• Model
• Year
• Chassis
• Trim or steering wheel configuration
• Original steering wheel photos
• Relevant feature information
If production has begun based on incorrect, incomplete, or inaccurate information supplied by the customer, cancellation or remake costs may be the customer’s responsibility.
If PUREYEMAN makes an error after receiving accurate and complete information, the issue will be reviewed under our Return & Refund Policy and Warranty Policy.
7. CUSTOMER-PROVIDED PHOTOS AND INFORMATION
Photos and vehicle information submitted through our Custom Vehicle Request form, email, chat, or other communication channels may be used to help confirm fitment and configuration.
Customers should ensure that submitted photos clearly show the original steering wheel and relevant features.
Delays in providing requested information may delay production.
8. ELECTRONIC AND FUNCTIONAL UPGRADES
Optional features such as LED displays, heating, paddle-related components, or other electronic upgrades may require vehicle-specific compatibility confirmation.
If a selected feature is found to be incompatible before production begins, PUREYEMAN will contact the customer to discuss available alternatives, adjustments, or applicable refunds for the affected option.
9. CUSTOMER CHANGE OF MIND
Because Custom Steering Wheels are made to order, a change of mind, preference, or personal taste after production begins does not generally qualify for cancellation or a full refund.
This includes changes in preference regarding:
• Color
• Material
• Stitching
• Center stripe
• Carbon finish
• Shape
• Grip style
• Cosmetic appearance
• Optional features previously approved by the customer
10. PRODUCTION DELAYS
Estimated production times are provided for reference and are not guaranteed.
Reasonable production delays caused by material availability, additional fitment confirmation, quality control, order volume, holidays, or other production factors do not automatically create a right to cancel a custom order.
If a significant delay occurs, PUREYEMAN will review the circumstances and communicate available options where appropriate.
11. DEFECTIVE OR INCORRECT CUSTOM PRODUCTS
This Cancellation Policy does not limit customer rights relating to verified defects, shipping damage, or products manufactured incorrectly compared with the confirmed order.
If you believe your Custom Steering Wheel has a manufacturing defect or was produced incorrectly, please contact us and provide your order number, photos, and a description of the issue.
Eligible issues will be handled under our Return & Refund Policy and Warranty Policy.
12. PAYMENT DISPUTES AND CHARGEBACKS
Customers are encouraged to contact PUREYEMAN Performance before initiating a payment dispute or chargeback.
We will make reasonable efforts to review order status, production records, confirmed specifications, communications, and available resolution options.
Custom production records and customer-approved configuration details may be provided to the payment provider when responding to a payment dispute where appropriate.
13. CONSUMER RIGHTS
Nothing in this policy excludes or limits any consumer right that cannot legally be excluded or limited under applicable law.
If local consumer protection law provides additional rights, those rights will continue to apply.
14. CONTACT US
To request a cancellation or modification, contact PUREYEMAN Performance as soon as possible through our Contact page or online chat.
Please include:
• Your order number
• Your name
• The requested cancellation or change
• Any relevant vehicle or configuration information
PUREYEMAN Performance
pureyeman.com