物流政策
SHIPPING POLICY
Thank you for shopping with PUREYEMAN Performance.
We offer both Ready-to-Ship steering wheels and made-to-order Custom Steering Wheels. Processing, production, and delivery times vary depending on the type of product ordered.
1. READY-TO-SHIP ORDERS
Ready-to-Ship products are stocked in a fixed configuration and are intended for faster fulfillment.
For eligible U.S. orders, Ready-to-Ship products may be fulfilled from our U.S. warehouse.
Estimated delivery:
5–8 business days after fulfillment.
Actual delivery times may vary depending on destination, carrier conditions, weather, holidays, and other circumstances outside our control.
Inventory availability is shown on the product page and may change as orders are placed.
2. CUSTOM STEERING WHEEL ORDERS
Custom Steering Wheels are made or configured according to the customer's selected vehicle information, materials, colors, options, and special requests.
Custom orders require production time before shipment.
Estimated production time:
Approximately 7–15 business days, depending on configuration and order complexity.
Complex builds, special functions, unusual materials, or additional fitment confirmation may require additional production time.
Production time is separate from shipping transit time.
3. CUSTOM ORDER SHIPPING OPTIONS
Where available at checkout, customers may choose between multiple shipping options.
Free Standard Shipping
Free Standard Shipping may be available for eligible Custom Steering Wheel orders.
Estimated shipping transit time:
Approximately 8–15 business days after production is completed.
Express Shipping
Express Shipping may be available for an additional charge.
Estimated shipping transit time:
Approximately 3–7 business days after production is completed.
Express shipping charges will be displayed during checkout when available.
Shipping transit times are estimates and are not guaranteed delivery dates.
4. TOTAL ESTIMATED DELIVERY TIME
For Custom Steering Wheels, total delivery time includes:
Production Time + Shipping Transit Time
For example, a Custom Steering Wheel requiring 7–15 business days of production and 8–15 business days of standard shipping may require approximately 15–30 business days in total.
Customers who select Express Shipping may receive their order sooner after production is completed.
5. ORDER CONFIRMATION AND FITMENT REVIEW
For Custom Steering Wheel orders, PUREYEMAN may review the vehicle information, selected configuration, and original steering wheel photo before or during production.
If additional information is required, we may contact the customer before production continues.
Delays in receiving required vehicle information, photos, measurements, or configuration confirmation may extend the production timeline.
6. TRACKING INFORMATION
Tracking information will be provided when available after the order has been shipped.
Please allow time for tracking information to become active after the shipping carrier receives the package.
Some international tracking events may update less frequently while the shipment is in transit or undergoing customs processing.
7. SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address.
Please review your shipping information carefully before placing an order.
If you notice an address error, contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
Additional shipping costs caused by an incorrect or incomplete address may be the responsibility of the customer.
8. CUSTOMS, DUTIES, VAT, AND IMPORT TAXES
International shipments may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the customer.
PUREYEMAN does not control customs assessments or the time required for customs clearance.
Customers are responsible for understanding the import requirements that apply in their country or region.
9. CUSTOMS DELAYS
International orders may experience delays during customs inspection or clearance.
Customs delays are outside the direct control of PUREYEMAN and the shipping carrier.
We will provide reasonable assistance with shipment documentation when required.
10. SHIPPING DAMAGE
Please inspect your package and product after delivery.
If your order arrives with visible shipping damage, please photograph:
• The outer shipping box
• Shipping labels
• Packaging materials
• The damaged product
Contact us as soon as possible with your order number and supporting photos.
Please keep the original packaging until the issue has been reviewed.
11. LOST OR DELAYED PACKAGES
If tracking shows an unusual delay or the package appears to be lost, please contact us.
We will assist with carrier investigation when appropriate.
Carrier investigations may require additional processing time.
PUREYEMAN cannot guarantee carrier delivery schedules or compensate for delays caused solely by circumstances outside our reasonable control, except where required by applicable law.
12. MULTIPLE ITEMS
Orders containing multiple products, Custom Build upgrades, or items fulfilled from different locations may be shipped separately.
Customers may receive more than one shipment or tracking number.
13. DELIVERY TIMES
All production and shipping timeframes shown on our website are estimates.
Business days generally exclude weekends and public holidays.
Delivery times may be affected by:
• Customs clearance
• Severe weather
• Carrier disruptions
• Peak holiday periods
• Remote delivery locations
• Incorrect address information
• Additional fitment or configuration confirmation
• Events outside our reasonable control
14. CONTACT US
If you have questions about shipping, delivery, tracking, fitment confirmation, or your order status, please contact PUREYEMAN Performance through the contact information provided on our website.
Please include your order number whenever possible.