Warranty Policy
WARRANTY POLICY
Last updated: August 2026
PUREYEMAN Performance stands behind the workmanship and materials of our steering wheel products. This Warranty Policy explains the scope and limitations of warranty coverage for Ready-to-Ship and Custom Steering Wheels.
1. WARRANTY COVERAGE
Eligible PUREYEMAN steering wheel products are covered against defects in materials and workmanship under normal intended use.
Warranty coverage applies only to the original purchaser and is subject to verification of the original order.
Coverage may include, where applicable:
• Carbon fiber finish defects
• Leather, Nappa leather, or Alcantara workmanship defects
• Stitching defects
• Trim or assembly defects
• Manufacturing-related fitment issues
• Eligible electronic feature defects, including LED display or heating systems, when supplied by PUREYEMAN as part of the original build
Warranty coverage does not guarantee that every issue will require full product replacement. Depending on the circumstances, PUREYEMAN may provide troubleshooting, replacement components, repair service, partial replacement, or another appropriate remedy.
2. WARRANTY PERIOD
Unless a different warranty period is stated on the product page or confirmed in writing with the order, eligible products are covered for 12 months from the date of delivery.
Replacement or repaired components do not restart the original warranty period unless required by applicable law.
3. READY-TO-SHIP PRODUCTS
Ready-to-Ship steering wheels are covered for eligible manufacturing defects that existed at the time of delivery or become apparent during the warranty period under normal intended use.
The warranty does not cover modifications made by the customer after delivery.
4. CUSTOM STEERING WHEELS
Custom Steering Wheels are manufactured according to the configuration confirmed for the order.
Variations that result directly from the customer’s selected materials, colors, stitching, center stripe, carbon finish, or other approved customization choices are not considered defects.
Minor visual differences may occur because of:
• Carbon fiber weave patterns
• Hand-finished materials
• Leather or Alcantara texture
• Stitching
• Lighting conditions
• Screen and photography color differences
These normal variations do not qualify as manufacturing defects.
5. VEHICLE FITMENT
Customers are responsible for providing accurate vehicle information when requested, including model, year, chassis, trim, steering wheel configuration, and original steering wheel photos.
If PUREYEMAN confirms compatibility based on accurate customer-provided information and the product is later determined to have a manufacturing-related fitment issue, please contact us for review.
Fitment problems resulting from inaccurate, incomplete, or incorrect vehicle information supplied by the customer may not be covered under warranty.
6. INSTALLATION
Professional installation is strongly recommended.
Installation may involve vehicle safety systems, electrical components, steering wheel controls, heating systems, paddle shifters, wiring, and other vehicle-specific components.
Warranty coverage does not apply to damage caused by:
• Incorrect installation
• Improper wiring
• Improper disassembly or reassembly
• Installation by an unqualified person
• Failure to follow applicable vehicle service procedures
• Damage to connectors, wiring, trim, clocksprings, control modules, or other vehicle components during installation
PUREYEMAN is not responsible for labor charges, diagnostic fees, installation fees, removal fees, or other third-party service costs unless expressly agreed in writing.
7. AIRBAGS AND OEM COMPONENTS
Unless explicitly stated on the product page or order confirmation, steering wheel products may require the reuse or transfer of original vehicle components.
These may include:
• Airbag modules
• Buttons and controls
• Wiring
• Trim
• Paddle shifters
• Heating components
• Electronic modules
• Other OEM components
OEM vehicle components are not covered by the PUREYEMAN warranty unless they were specifically sold and supplied by PUREYEMAN as part of the order.
Installation, removal, handling, and servicing of airbag systems should only be performed by qualified professionals following applicable vehicle manufacturer procedures.
8. ELECTRONIC FEATURES
For steering wheels equipped with optional features such as LED displays, heating, paddle-related components, or other electronic upgrades, warranty coverage applies only to defects in components originally supplied by PUREYEMAN.
The warranty does not cover issues caused by:
• Incorrect wiring
• Incorrect voltage
• Modified wiring harnesses
• Vehicle electrical faults
• Improper coding
• Third-party electronic modifications
• Water intrusion
• Physical damage
• Unauthorized repair or modification
Some electronic functions may depend on vehicle configuration, coding, or compatibility.
9. WHAT IS NOT COVERED
The warranty does not cover:
• Normal wear and tear
• Scratches, dents, stains, fading, or cosmetic damage caused after delivery
• Damage caused by misuse, abuse, accidents, or impact
• Damage caused by improper cleaning products or chemicals
• Damage caused by prolonged exposure to excessive heat, moisture, or sunlight
• Wear to leather, Alcantara, stitching, or grip surfaces from normal use
• Unauthorized modifications
• Unauthorized repairs
• Products altered after delivery
• Damage resulting from improper installation
• Vehicle-specific compatibility issues caused by incorrect information supplied by the customer
• Third-party parts or OEM components not supplied by PUREYEMAN
• Labor, installation, removal, diagnostic, towing, rental vehicle, or other indirect expenses
• Changes in personal preference regarding color, material, shape, finish, or customization after the order has been approved
10. WARRANTY CLAIMS
To request warranty review, please contact PUREYEMAN Performance and provide:
• Your order number
• Vehicle make, model, year, and chassis if applicable
• A clear description of the issue
• Clear photos of the product
• Video showing the issue when relevant
• Photos of installation or wiring when relevant
We may request additional information to determine the cause of the issue.
Please do not return a product without receiving return instructions from PUREYEMAN.
11. WARRANTY REMEDIES
After reviewing an approved warranty claim, PUREYEMAN may, at its discretion and where permitted by applicable law:
• Provide troubleshooting assistance
• Send replacement parts or components
• Repair the affected product
• Replace the affected portion of the product
• Replace the product
• Provide another reasonable solution based on the circumstances
The appropriate remedy depends on the nature of the issue and may not require replacement of the complete steering wheel.
12. SHIPPING FOR WARRANTY CLAIMS
Responsibility for shipping costs related to a warranty claim depends on the cause of the issue, destination, product condition, and the remedy provided.
If a verified manufacturing defect is confirmed, PUREYEMAN will provide instructions regarding the applicable shipping arrangement.
Customers should not ship products back without authorization.
13. DISCLAIMER
PUREYEMAN Performance products are aftermarket products unless expressly stated otherwise.
References to vehicle manufacturers, models, trademarks, and OEM components are used solely to identify compatibility and vehicle application.
PUREYEMAN Performance is an independent aftermarket brand and is not affiliated with, endorsed by, or sponsored by the vehicle manufacturers referenced on this website.
Nothing in this Warranty Policy excludes or limits consumer rights that cannot legally be excluded or limited under applicable law.
14. CONTACT US
For warranty questions or claims, please contact PUREYEMAN Performance through our Contact page or online chat.
PUREYEMAN Performance
pureyeman.com