Refund policy
RETURN & REFUND POLICY
At PUREYEMAN Performance, we want every customer to receive a steering wheel that matches the confirmed configuration and vehicle application. Because we offer both Ready-to-Ship products and made-to-order Custom Steering Wheels, return eligibility may vary by order type.
1. READY-TO-SHIP PRODUCTS
Ready-to-Ship products may be eligible for return within 30 days of delivery if all of the following conditions are met:
• The item has not been installed or used.
• The item is in its original condition.
• The item has not been modified, damaged, scratched, cut, wired, or altered.
• All original packaging, accessories, and included components are returned.
• Proof of purchase is provided.
Returns requested for reasons other than a product defect, shipping damage, or an error made by PUREYEMAN may require the customer to pay return shipping costs.
Original shipping charges, expedited shipping charges, customs duties, taxes, and other non-refundable logistics costs are generally not refundable unless the return is caused by our error.
2. CUSTOM STEERING WHEELS
Custom Steering Wheels are made or configured according to the customer's selected materials, colors, features, vehicle information, and special requests.
Because these products are personalized, Custom Steering Wheels are generally not eligible for cancellation, return, or refund after production has started.
A Custom Steering Wheel may be eligible for correction, replacement, or other appropriate resolution if:
• The product was manufactured differently from the configuration confirmed with PUREYEMAN.
• The product has a verified manufacturing defect.
• The incorrect product was shipped.
• The product was materially damaged during shipping.
Minor differences in carbon fiber weave, leather grain, stitching, color tone, or handcrafted finish may occur and are not automatically considered defects.
3. VEHICLE FITMENT RESPONSIBILITY
Customers are responsible for providing accurate vehicle information, including vehicle make, model, year, chassis, trim, market, and applicable steering wheel information.
For Custom Builds, we strongly recommend uploading a clear photo of the original steering wheel before ordering.
If you are unsure about compatibility, please contact us before placing your order.
Returns or refunds may be limited when an incompatibility results from incorrect or incomplete vehicle information supplied by the customer.
4. INSTALLED OR MODIFIED PRODUCTS
For safety and quality-control reasons, products that have been installed, wired, modified, disassembled, damaged, or altered after delivery are generally not eligible for a standard return.
If you believe the product has a manufacturing defect discovered during installation, stop installation and contact us before making further modifications.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order after delivery.
If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible and provide:
• Your order number
• Photos of the product
• Photos of the packaging
• A description of the issue
• Video evidence when reasonably required for troubleshooting
Do not return any item without contacting us first.
We will review the information and provide the appropriate next steps.
Depending on the circumstances, the resolution may include replacement parts, repair, replacement, partial refund, full refund, or another mutually agreed solution.
6. RETURN AUTHORIZATION
All returns must be approved by PUREYEMAN Performance before shipment.
Please do not send products to any warehouse, factory, supplier, or return address without receiving return instructions from us.
Unauthorized returns may be refused or may experience significant processing delays.
The return address may vary depending on the product, order type, and customer location.
7. RETURN SHIPPING
If a return is caused by a verified manufacturing defect, an incorrect item sent by PUREYEMAN, or another error for which PUREYEMAN is responsible, we will provide appropriate return or replacement instructions.
For approved non-defective Ready-to-Ship returns, the customer is generally responsible for return shipping costs.
Customers should use a trackable shipping method. PUREYEMAN is not responsible for return packages lost or damaged before they are received by the designated return location.
8. REFUNDS
After an approved return is received and inspected, we will notify you of the refund decision.
Approved refunds will normally be issued to the original payment method.
Processing times after a refund is issued depend on the customer's bank, card issuer, PayPal, or payment provider.
Shipping charges, customs duties, import taxes, payment processing charges, or other third-party fees may be non-refundable where permitted by applicable law.
9. ORDER CANCELLATIONS
Ready-to-Ship orders may be cancelled before fulfillment when possible.
Custom orders may be cancelled before production begins.
Once a Custom Steering Wheel has entered production, cancellation may no longer be possible because materials, components, or labor may already have been committed specifically to the customer's order.
If you need to request a cancellation, contact us as soon as possible.
10. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, VAT, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the product price and may be the responsibility of the customer.
Customs charges paid to governments, customs authorities, carriers, or other third parties are generally not refundable by PUREYEMAN.
11. SAFETY AND INSTALLATION
Steering wheels are vehicle control components.
Professional installation is strongly recommended.
Customers are responsible for ensuring that installation, wiring, airbags, controls, heating functions, paddle systems, and other vehicle functions are handled correctly and in accordance with applicable vehicle and safety requirements.
PUREYEMAN should be contacted before installation if there is any uncertainty regarding compatibility or configuration.
12. CONTACT US
For return, refund, cancellation, fitment, or product support requests, please contact PUREYEMAN Performance through the contact information shown on our website.
Please include your order number whenever possible.